Refund Policy

We want you to love your purchase, but if you’ve changed your mind, you’re welcome to return items within 14 days for a credit note or an exchange for another item of the same value (based on current pricing). Items must be unworn and unused.

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For change of mind returns, you can either:

• Drop your item back to us in-store, or

• Return it by post at your cost.

Please note, we do not offer refunds for change of mind.

 

If your item is faulty, we’ll be happy to provide a full refund with proof of purchase. If you don’t have your receipt, we can offer you an exchange for another item of the same value.

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For safety and hygiene reasons, we’re unable to accept returns or exchanges on earrings and hair/face accessories unless they are faulty.

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If you believe your item is faulty, please get in touch with us at seventhelabel@outlook.com, and we’ll guide you through the next steps.